Looking for a proactive and accurate way to manage your customer base? Look no further - Microsoft CRM 3.0 is the solution.

What is CRM?
CRM simply stands for Customer Relationship Management and Microsoft CRM 3.0 is designed to improve the way businesses manage customer relationships, build loyalty and drive business growth. It provides the tools you need to improve your knowledge of your business and increase the productivity and success of your people, whether they work in sales, customer service, field service, call centres or marketing.

To stay competitive you need to keep your sales, service and marketing efforts focused on driving the business. You need an easy way to share information with your customers and across staff members accurately and effectively. As your business grows you need a solution that grows with you - and to serve customers better over time. With modules for Sales, Marketing and Customer Service Microsoft CRM 3.0 can help you better understand your customers, your business and, ultimately, increase your bottom line.

How can it improve your business?

Not sure of where you put that phone number? Is the only way to understand a customer's spending history over the past 12 months to plough through a pile of paperwork? Not sure who your fastest (or slowest!) payers are?

If you're a small business who deals with Sales, Marketing or Customer Service, then Microsoft CRM can add immense value to your business. Microsoft CRM 3.0 integrates directly into Outlook and other Microsoft Office applications, enabling you to work within the familiar, comfortable Outlook environment. The result: everyone in your company will quickly be able to begin using the tools it offers for managing sales, service, and marketing processes.

With modules for sales, marketing and customer service, Microsoft CRM 3.0 delivers a fast, flexible and affordable solution to help you drive consistent, measurable improvements to every business process that touches your customers.

Sales: Create demand and generate new business

•  Better manage sales processes , ensuring opportunities are tracked and closed consistently and efficiently.

•  Maximise opportunities to cross-sell and up-sell to customers by viewing and sharing recorded customer information.

•  Optimise your sales pipeline by providing sales people with qualified sales leads and opportunities.

•  Analyse employee sales performance and credit opportunities against a salesperson's quota as they are closed.


Marketing: A clearer understanding of your customers

•  Execute more targeted marketing campaigns based on trends within previous customer purchases.

•  Know which marketing efforts generate results by tracking response rates, measuring interest levels and monitoring costs for every campaign and activity.

•  Create personalised promotions to target customers and send personalised E-mail campaigns to help strengthen customer relationships.

Service: Provide more value to your customers

•  Consolidate your customer information. Manage your entire customer interactions in a central location - your customers won't have to repeat themselves each time they call up. Better customer management helps you focus on building customer relationships that last.

•  Resolve customer issues according to desired service levels. Automatic escalation and routing ensures service requests are sent to the appropriate people.

•  Schedule customer requests against the right resource. With one centralised system, you can identify, schedule and dispatch the right resource for the job.

Is it affordable?

BIG BUSINESS TOOLS at a small business price!

Microsoft CRM 3.0 has been designed specifically with Small - Medium Enterprises in mind and your pocket. It takes advantage of Microsoft Windows Server technologies to provide greater reliability and performance, improved management, and better security, while delivering capabilities that will let you focus on building better relationships with your customers rather than worrying about running your CRM solution.

Call or email us today and talk with one of our Microsoft CRM specialists who will discuss your business requirements and put you that one step further to improving your business workflow.